Returns And Exchanges

Last Updated: August 8, 2026

Return Policy:

Note: Please contact our customer support team before sending any return package. Returns sent without prior approval may not be accepted.

• To begin a return, please complete the form here.
• To qualify, item(s) must be returned within 30 days (according to the delivery date on the tracking record, if applicable) after delivery.
• Item(s) must be unused, in original condition, and returned in the original packaging.
• As we offer free shipping on all orders, a fixed return shipping fee of $4.99 will be deducted from the refund amount for approved returns.
• Please include your order information or original packing slip inside the return package.
• Please allow 5-7 business days for your return to be processed after we receive your returned item.
• Approved refunds will be issued to your original form of payment. Please allow additional time for your payment provider to process the refund.

Exchange Policy:

• To begin an exchange, please complete the form here.
• Exchange requests must be submitted within 30 days (according to the delivery date on the tracking record, if applicable) after delivery.
• Item(s) must be unused, in original condition, and returned in the original packaging.
• As we offer free shipping on all orders, a fixed exchange shipping fee of $4.99 will apply for approved exchange requests.
• Customers are responsible for additional shipping costs caused by selecting the incorrect phone model or product option when placing the order.
• Please allow 5-7 business days for your exchange to be processed after we receive the returned item.
• Please note that we only accept one-time exchange per order.Please note that we only accept one-time exchange.