Ordering
Simply email us within 12 hours. Be sure to include your order number! Otherwise, if it is the device type, case type, or color that you would like to adjust, please also let us know the details in email.
If price difference is incurred for higher value product(s) or upgrade in shipping method is required after order placed, you will need to settle the payment request sent by Customer Service team at one go without separate instalments.
If you have received an order confirmation email from us, your order was placed successfully! You can also log into your account to view your order history and search for your most recent order.
Your shipping address has no street number or suite number, or potentially incomplete.
You will always receive an email from us if the problems above happen to your order. So please be sure to check the Spams / Junk folder of the email you registered with us if you have not received such confirmation emails. We will need further information from you before we can process your order.
If your registered email address is a Hotmail account, the order confirmation email may fall into your Spams / Junk folder. If you still cannot find your order confirmation email, please email us and we will investigate further.
Sign in to your Account (the one that you made your order with) and click on Track Order. In some instances, carrier's tracking information may only be available in 1-2 business days after the order is shipped.
Please be sure to open up all the boxes first. We normally packed 2 cases in 1 box unless otherwise requested. If you have checked and the case is still not there, please contact us.
You may select your preferred item and add it to the cart. Then select the shipping method and wait for it to be dispatched and shipped.
Please let us know within 60 days of purchase if your order is missing. We would be happy to follow up and investigate for you. Further arrangements will be facilitated. No refund for missing parcels if the initial date of such enquiry/request is beyond 60 days of purchase.
We offer free international standard shipping for all orders. Just a friendly reminder that a fixed shipping fee of $4.99 will be deducted from the refund amount for returns. Thank you!
Promotion
Please let us know by email, we would wish to know the order number of yours and also the discount code / offer that you are after. We will be more than happy to evaluate what you have and honor the offer if it is deemed applicable. We apologize, we are unable to apply the adjustments retrospectively 5 days after date of order, or the promotion expiration date, whichever comes earlier.
We are afraid that only one promo code can be applied per order.
Promo codes and store credits can be applied together.
Yes, store credits can be accumulated.
Product
CaseKaln has a huge selection of phone case types and tech accessories that are durable and functional without losing originality.
Our clear case is made from TPU, a material that is durable and malleable, so they’re easy to fit, and offers high protection. Clear TPU can turn yellow over time via a natural aging process due to color transference and chemical reactions when exposed to excessive amounts of heat, UV light, and chemicals. The level of yellowing completely depends on using habits and the environments in which the phone case is used. Unsure which style to get? We recommend the black bumper or one of our darker color cases if this is something of concern!
Most of our phone cases carry a transparent background (except for selected case types/full-print designs). Our background color preview solely serves to give our customers an idea of how the designs would look like on iPhones in different colors!
Most of our phone cases carry a transparent background (except for selected case types/full-print designs). Our background color preview solely serves to give our customers an idea of how the designs would look like on iPhones in different colors!
CaseKaln's case prices vary depending on the case types and device models. You may click on your preferred design and select your device model in the dropdown box for details.
CaseKaln's products are made to order and hand-inspected from corner-to-corner to ensure high-quality products that you can count on. It depends on the individual's needs when choosing the best phone case for your device.
Phone cases do not necessarily cause overheating. There may be a trapping heat when putting on the phone case but avoid opening too many applications on your device, overexposure to the sunlight and always keeping your device in a cool place can help reduce the risk of overheating.
Different cases are made of different materials but mostly contain TPU and Silica Gel.
The easy way to remove a phone case is to first lift one side or one corner up from the bottom of the case, then gently remove the case.
Some CaseKaln cases can work with wireless charging. As the thickness of each case type varies, please check the product description or contact us for accurate information.
The weight of phone cases varies depending on the case types selected as they are made with different materials.
The thickness of phone cases varies depending on the case types you select.
Billing
We accept major debit cards and credit cards (American Express (USD), Mastercard and Visa), Paypal.
If an error message occurs, this may be because:
- The debit card cannot be used for this type of payment.
- Your bank has rejected the transaction due to suspicions of fraud.
- The card is not activated for international transactions.
Please use another card to resolve the problem. If the issue still persists, kindly contact your bank for assistance.
Please make sure all information entered is 100% correct and there are no spelling mistakes. Please also avoid short forms of City, and do not include the State information within the City input box. If the details are right but still the payment cannot be made, please contact us and we will get back to you shortly.
Delivery and Shipping
Yes, we offer worldwide shipping!
North America: United States, Canada.
Europe: UK, Germany, France, Italy, Spain.
Asia: Japan, Singapore.
Oceania: Australia, New Zealand.
We are aiming to have your order dispatched from our facility within 1-6 business days. However, please bear with us in case we are spending extra time in checking / perfecting your items, particularly during the peak season around end of the year.
Furthermore, there will be chances that the item that you ordered may run out of stock though we are doing our best to avoid this from happening. We will definitely try to get you notified as soon as possible if that happens.
You may on and off notice during checkout that the estimated delivery time is exceptionally long. This could be due to that some products are currently having nil inventory and restock of the goods is in progress.
Please contact our customer service team if there is any question concerning the time to dispatch.
Confirmation of order address
You will receive a confirmation e-mail shortly after you complete your order. Please ensure your shipping address is correct when ordering and when reviewing your order confirmation e-mail. If your address is incorrect, please contact us immediately by e-mail. Once your order has shipped, we are not able to make any changes to your order or shipping address. Any shipment issues and order related problems must be reported to us within 14 days of the shipping date. We are not responsible for lost or stolen packages which show proof of delivery from the shipping company.
Notes:
1 - Delivery time calculated from date of actual shipment.
2 - Service delivery time is not guaranteed, it is an estimate by the shipping company.
The estimated delivery time displayed on the checkout page includes the preparation time to dispatch and also the shipping time altogether. The delivery time will vary a lot from country to country. In short, the shipping time alone could be around,
For US orders:
5-12 business days
For non-US orders:
3-25 business days
Delivery time is just an estimated average, and is NOT guaranteed. Your package may be held by your country’s customs agency until cleared. We do not have control over your local shipping carriers or customs agencies. However, you can be assured that all international packages are being shipped out with all needed documentation to avoid unnecessary delays.
Our prices do not include duties or value-added taxes. If assessed, these charges are the responsibility of the package recipient and will be billed by the local customs office or shipping carrier.
Sign in to your Account (the one that you made your order with) and click on "Orders". In some instances, carrier's tracking information may only be available in 1-2 business days after the order is shipped.
All orders benefit from free standard shipping. Please kindly note that for returns, a fixed shipping fee of $4.99 will be deducted from the refund amount. Thank you!